Applicants may present their case for reconsideration (including presenting documentation, explanations, and clarifications) in cases of an ineligibility determination or to dispute the amount of eligible assistance. You may request a reconsideration and upload supporting documentation through your online portal.
If you cannot access your account online, or have any questions on how to file your Reconsideration Request, please call our Customer Service Helpline at (833) 493-0594 or schedule a meeting with your eligibility specialists.
Reconsideration Request Form
If you are currently experiencing homelessness or at risk of homelessness, you may access your local continuum of care for additional resources.